Support & FAQ

Purchase & Returns 9

• Where can I purchase my textbook and software?
• I need my textbook package shipped with same or next day delivery.
• Can I buy a used copy of my textbook and software program?
• I need to do homework but my book isn't here yet, or my software isn't working.
• I bought the wrong version of the software for my operating system.

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Software Download & Installation 12

• Will the software work on my Chromebook?
• I need to install the software on a new computer. How can I get another copy?
• My code is marked as used but I didn't complete the software download yet.
• I don't understand how to download the software.
• My antivirus program won't let me download the software. What should I do?

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Using the software 23

• I don't have a computer. How can I do the software homework?
• The software work I did on one computer isn't appearing on another computer. Where is it?
• How do I save my work in the software?
• I don't have a printer. How do I make a PDF of my printout?
• The software tells me to install Quicktime or that QTCF.dll is missing, and it won't open.

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Other 2

• My question isn't answered in this FAQ. How can I talk to a human being?
• I want to submit a bug report. How can I do that?