Support & FAQ

Purchase & Returns 7

• Where can I purchase my textbook and web access or software?
• Can I buy a used copy of my textbook and web access or software program?
• I need to do homework but my book isn't here yet
• I bought the wrong version of the software for my operating system. (Legacy software only)
• I want to return my textbook. What should I do?

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Software Download & Installation 10

• Will the software work on my Chromebook?
• I need to install the software on a new computer. How can I get another copy? (Legacy software only)
• My code is marked as used but I didn't complete the software download yet. (Legacy software only)
• My antivirus program won't let me download the software. What should I do? (Legacy software only)
• My computer says the software download is dangerous. What should I do? (Legacy software only)

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Using the website or software program 24

• I don't have a computer. How can I do the online or software homework?
• The software work I did on one computer isn't appearing on another computer. Where is it? (Legacy software only)
• How do I save my work in the software? (Legacy software only)
• I don't have a printer. How do I make a PDF of my printout? (Legacy software only)
• The software tells me to install Quicktime or that QTCF.dll is missing, and it won't open. (Legacy software only)

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Other 2

• My question isn't answered in this FAQ. What should I do?
• I want to submit a bug report. How can I do that?