Our software programs require access to specific folders on your computer where it will save your completed homework. The first time the program tries to access this folder is when you open the program and you are prompted to enter your name. If the program is unable to access that folder, it may crash here. This type of problem is called a "permissions issue" because the program does not have permission to do all the things it should.

There are several reasons this could happen. Here are some possible solutions:

  1. Our software programs require that you run them on an administrator-level user account. If you are not using an admin user account, re-install on an admin account.
  2. Right click on the software program icon and choose Run as Administrator. This will give the program more power to access folders on your computer.
  3. Right click on the software program icon and choose Properties. In the Compatibility tab, choose Windows XP (SP3) compatibility mode.
  4. Sometimes your Windows user account gets settings mixed up that prevent the software from running correctly. To see if that's the case for you, create a new Windows user account (with admin privileges) and install the software program on that account. If it opens there, the settings were mixed up on your original account, and you may need to use this alternate account for our software.

If you remain unable to get the program to open, please fill out a support ticket to describe your situation. Be sure to let us know what steps you've taken so far.