Software Download & Installation

Will the software work on my Chromebook?
Note: This FAQ page applies to the Weiter geht's! software program or legacy versions of the Auf geht's! and Ritmos software programs only. If you...
Fri, 25 Aug, 2017 at 2:01 PM
I need to install the software on a new computer. How can I get another copy? (Legacy software only)
We are happy to help get you a new copy of the software if you get a new computer, suffer a computer crash or accidentally delete the program. Just create ...
Tue, 26 Sep, 2017 at 3:24 PM
My code is marked as used but I didn't complete the software download yet. (Legacy software only)
Your software download happens in two phases. The first phase is a small download that you initiate from the link in our web store after placing your order ...
Tue, 26 Sep, 2017 at 4:10 PM
My antivirus program won't let me download the software. What should I do? (Legacy software only)
All of our software downloads are safe and virus-free, but some antivirus programs such as Norton or McAfee still trigger a warning or block the download si...
Tue, 26 Sep, 2017 at 4:10 PM
My computer says the software download is dangerous. What should I do? (Legacy software only)
Our software downloads are safe and virus-free. However, some internet browsers, operating systems, or antivirus programs do not recognize our programs and ...
Tue, 26 Sep, 2017 at 4:11 PM
My campus does not let us download large programs or executable files. How can I get the software? (Legacy software only)
A small number of colleges and universities stop students from downloading large programs or executable files to prevent anyone from hogging bandwidth or ac...
Tue, 26 Sep, 2017 at 4:11 PM
My software download seems like it's stuck. How can I get it to keep going? (Legacy software only)
There are many reasons a software download might stall. First, make sure that the process is actually stopped and not just proceeding slowly. Each of ou...
Tue, 26 Sep, 2017 at 4:15 PM
My Mac won't install the software because it is from an Unknown Developer. (Legacy software only)
Mac OS has three basic security settings (in System Preferences / Security & Privacy) to restrict downloaded apps. You can modify these settings, but ...
Tue, 26 Sep, 2017 at 4:15 PM
When I try to run the software installer, it says there is a corrupt archive. (Legacy software only)
Usually if you see an error message about a corrupt archive, it means that the download was not fully completed, and your computer is unable to run a partia...
Tue, 26 Sep, 2017 at 4:15 PM
Error message: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer Package. (Legacy software only)
This error message usually indicates that the software download was only partially completed, and your computer is unable to open a partial file. See this a...
Tue, 26 Sep, 2017 at 4:16 PM